Evolo Support

Answers to common questions we receive through support inquiries

Frequently Asked Questions

Do I need a physical gateway to start the integration?

Importing data points fails with the error message "interface must be filled out"

Why am I getting the error message "interface must be filled in"?

Maximum query size and delay between queries

Modbus devices with limited requests

As long as the Gateway is connected to the local network, it will function as usual.

What happens if the Gateway loses Internet access?

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General

Get a comprehensive overview of your buildings, technical systems, alarms, and indoor climate all in one view. 

Dashboard with Your Projects

Secure your account by verifying your login with a one-time code.

Set up two-factor authentication

Download the Evolo app on your phone

Configuration and setup of buildings in Evolo

Installer

Get Started with the Step-by-Step Initial Setup of Evolo

Get Started

This page outlines the steps you need to follow to set up your buildings using Evolo.

Initial Setup

Invite users to your organization

How to Promote Your Organization with a Logo in Evolo

Showcase Your Organization

The gateway connects the building and the upper-level system

Gateway

Add Evolo Gateway

Set up Gateway on Balena OS

How to Install Docker Desktop and Set Up Gateway on Windows

Set Up Gateway on Windows

How to Install Docker and Set Up Gateway on Linux.

Set Up Gateway on Linux

Set Up the Gateway on the Wago PLS

Use the BACnet client to discover devices, read objects, and import them as data points in Evolo.

Search for BACnet data points

Use the OPC-UA client to scan the network for data points

Look up OPC-UA data points

Network and Security Requirements for Evolo Gateway

Network Requirements for the Evolo Gateway

To troubleshoot communication issues with the building or services, check the Evolo Gateway system log

Evolo Gateway System Log

Updating the Evolo Gateway

Configuration for Creating a Data Set for Evolo

Configuration

A device is a piece of equipment on the local network with an IP address or hostname that the Evolo Gateway is supposed to communicate with.

Add a device

The interface determines how the Evolo Gateway communicates with the device, for example via KNX, Modbus, MQTT, BACnet, or OPC-UA.

Add an interface

The fields you need to fill in depend on which interface the data point uses.

Add data points

When logging is enabled, the gateway collects values from the data point according to the selected type and interval.

Add logging for a data point

Virtual data points can be used to merge multiple data points, process data, perform calculations, and store values from other applications.

Create a virtual data point

Here's how to import multiple data points at once in Evolo using an Excel template.

Import data points from Excel

How to Import Historical Data into Logged Data Points in Evolo

Importing Historical Data

Optimizing BACnet with subscribeCOV and Polling

Setting Up Calendar Items in the Calendar

Calendar

A generic calendar object is used when you want to link the calendar to an editable data point. The user can then select a mode in the calendar event, and Evolo writes the correct value to the data point.

Create a generic calendar object

A room calendar object is used when you want to control a room using a calendar while also using adaptive heating. 

Create a room calendar item

A BACnet schedule object is used when you want to manage a BACnet-based weekly schedule from the calendar in Evolo, for example, for ventilation or other systems.

Create a BACnet schedule object

A BACnet calendar object is used when you want to add specific dates and events to a BACnet-based calendar layout.

Create a BACnet calendar object

You can import multiple calendar items at once using Excel. This makes it easier to create many calendar items all at once.

Import calendar items from Excel

Alarms

Here's how to create an alert based on the value of one or more data points in Evolo. You can use this for both value data points and Boolean variables.

Create an alert on a data point

Here's how to create an alert based on the history of logged data points in Evolo. This type of alert can be used, for example, to detect anomalies in energy consumption.

Create an alert based on logged data points

Here's how to set up notifications for an alarm in Evolo. You select which alarm the notification applies to, which channels it should be sent on, and which alarm events should trigger a notification.

Set up notifications for an alarm

Here's how to create channels to which notifications can be sent in Evolo. You can create channels for email, SMS, or webhooks.

Create notification channels

BACnet alarms allow Evolo to receive and display alarms generated directly by BACnet devices in the building. 

Create BACnet Alarms

Here's how to import multiple alarms at once in Evolo using an Excel template.

Import Alerts from Excel

Views

Use the view menus to group views in the left-hand menu. This makes it easier to organize views by building, area, or function.

Add a menu for views

Here's how to create a new view and choose the type of view you want to create.

Add a view

You can add components and containers, and customize the layout for both free-form and fixed placement.

View Builder

This type of view is suitable when you want to create dashboards and fixed layouts with cards and widgets.

Create a view with a fixed position

This type of view is useful when you want to place components freely on a surface, such as in a floor plan, a process diagram, or a technical overview.

Create a layout with free placement

You can set up widgets that display the status and summary for the building.

Create a dashboard for each building

Here you can see how to use Dynamic SVG to change colors or other attributes in an SVG based on values from data points. This is used to create more informative and visual displays.

Use Dynamic SVG in the view

Energy Monitoring

Here's how to create an energy group in Energy Monitoring. Energy meters are grouped together, for example, by water-based heating or electricity consumption.

Create an Energy Group

The meter reading is linked to a data point that records the meter reading and is used in graphs and charts in Energy Monitoring.

Create a measurement point

Applications

Here's how to use the weather forecast app in Evolo to retrieve weather data from YR.no. The app can write temperature, precipitation, wind speed, and wind direction to data points in the system. It updates the data every hour.

Set up a weather alert from YR.no

The maximum power monitor is used for power management and load control, ensuring that the hourly power output remains below a defined limit.

Set up a maximum guard

Once the setup is complete, you can read values such as temperature, power, and energy, and set the desired temperature for the ovens.

Install Adax and Glamox panel heaters

SoftPLS is used to write and run custom logic in JavaScript directly on an Evolo Gateway. The logic runs cyclically based on the selected execution frequency.

Set up SoftPLS

Here's how to use the Ping app to monitor devices on your local network. The app can log the status and timestamp of data points, allowing you to track whether a device is responding and, if necessary, set up alerts.

Set Up Ping

The application retrieves electricity prices from Nord Pool and writes them to data points so they can be used in local automation systems.

Set electricity rates

Triggers are used to define rules that trigger actions when certain conditions are met.

Set Up a Trigger

The app calculates sunrise and sunset times based on coordinates and can be used to control outdoor lighting when photocells are not available. 

Set up Astrour

The application is used to pass values between data points, including between different automation protocols.

Set up data point forwarding

Time synchronization is used to send the date and time to devices that need it. The time is retrieved from the operating system on the Evolo Gateway and synchronized with NTP servers.

Set up clock synchronization

The Zaptec application connects Evolo to the Zaptec Portal to retrieve data from charging stations. The application is used to monitor charging and write values to selected data points.

Set up the Zaptec charging station

The Easee app connects Evolo to the Easee Portal. This allows you to retrieve data from the charging stations and monitor charging activity.

Set up an Easee charging station

The Smartvatten app connects Evolo to Smartvatten to retrieve consumption data from water meters. This makes it easier to use water consumption data for energy monitoring and reporting.

Set up Smartvatten

The Disruptive Technologies integration allows you to receive sensor data from DT Studio (Data Connector) and write values to selected data points in Evolo.

List Disruptive Technologies

With Kamstrup Ready, Evolo automatically retrieves meter data from your water meters so that it can be used in dashboards, reports, and energy monitoring (EOS).

Set up Kamstrup Ready

Views are a collection of components in a fixed or free layout

Views are composed of several elements designed to visualize an automation solution and provide you with an overview and control. 

What is a viewing?

How to Share a View

Here's how to choose which view opens by default when you enter a building

Set a default view

Here you can see how graphs work in Evolo, how to change the time period, export data, and filter out noise in measurement values.

Graphs and Data Logging

Displays triggered alarms, status, and history

Alarm Handling

Block an alarm permanently or for a specific period of time

Block an alarm

Here's how to acknowledge an alarm that has been triggered

Acknowledge an alarm

With push notifications, you can receive alerts from Evolo directly on the device you're using. Push notifications can be enabled on both the web and mobile devices. 

Enable push notifications

Adjust the building's operations to match the desired schedule of calendar events

Here's how to create an event in the Evolo calendar.

Create events in the calendar

Here's how to create a recurring event in your calendar.

Create a recurring event

Here's how to add participants to an event in the calendar.

Add participants to an event

Here's how to create an exception for a recurring event in the calendar.

Create a deviation in a recurring event

Here's how to edit or delete an event in the calendar.

Edit or delete an event

Make your calendar easier to read by using colors or topic tags for events.

Customize events in the calendar

Here you can see how to use a pre-configured BACnet schedule in the calendar. A BACnet schedule is used to control fixed weekly times and modes for a facility.

Use the BACnet schedule in the calendar

Energy monitoring provides an overview and control over your energy consumption

Here's how to use the energy meter overview in Energy Monitoring. You can select a time period, download reports, filter data, and export figures from the charts.

View consumption data from energy meters

Use the ET curve to obtain a graphical representation of the facility's energy consumption at various outdoor temperatures.

What is an ET curve?

Here's how to compare energy consumption across multiple buildings in Energy Monitoring.

Compare energy consumption across multiple buildings

Degree-day adjustment makes it easier to compare energy consumption between periods with different weather conditions. In Evolo, this is used to compare energy performance over time and across buildings in a more equitable manner.

Compare energy consumption using degree-day adjustment

In Evolo, you can display energy data hierarchically in a pie chart. This provides a visual overview of how energy consumption is distributed among the main meter and submeters.

View energy data hierarchically in a pie chart

Create reports containing important information, such as the building's energy consumption

Reporting

View an overview of the reports generated for the selected building in Evolo.

View reports for your building

Set up energy reports to be sent automatically on a daily, weekly, monthly, or annual basis. You can also have the report generated without sending it via email.

Schedule Energy Reports

Set up indoor climate reports to be sent automatically on a daily, weekly, monthly, or annual basis. The reports can include data such as temperature, humidity, and other indoor climate metrics.

Schedule Indoor Air Quality Reports

The analysis tool in Evolo lets you select data points, customize the view, and generate reports in PDF or Excel format.

Use the analysis tool

Grant users access to your buildings with role-based access control

Users

Use your Microsoft account to sign in to Evolo. You'll be redirected to Microsoft to sign in and back to Evolo when you're done.

Sign in with Microsoft

Invite users to the build

By default, new users are granted access to all views in the building in question. You can restrict this by selecting which views the user should have access to.