Acknowledge an alarm

When you acknowledge an alarm, you indicate that it has been viewed and will be followed up on. You can acknowledge it from the alarm list or from the alarm details.

Acknowledge from the alarm list

1. Go to Alarms in the menu.

2. Tap the Acknowledge button in the alarm’s row.

3. To acknowledge multiple alarms at once, check the boxes next to the alarms and select "Acknowledge Selected."

Acknowledge from the details

1. Click the alert in the list to open the details.

2. Tap “Acknowledge All” to acknowledge all events, or acknowledge a single event in the timeline.

What You See in Alarms/Unacknowledged

The Alarm/Unacknowledged filter shows all active alarms, including those that have been acknowledged, as well as alarms that have been resolved but not acknowledged. An active alarm therefore remains in the list after you’ve acknowledged it, until it’s resolved.

• Red: active and not acknowledged.

• Yellow: normalized but not acknowledged.

• Gray: blocked.

Require Acknowledgment After Normalization

By default, an alarm must be acknowledged even if it has resolved. If you do not want this for a specific alarm, turn off “Require Acknowledgment After Resolution” in the alarm settings. The alarm will then be closed as “Unacknowledged” when it resolves without anyone having acknowledged it.